Customer Care Associate

Looking for a Customer Care Associate role in Mulund West, Mumbai? Ecom Retails Ecommerce Private Limited is hiring now. The pay goes up to ₹25,000/month. The team is filling 5 vacancies.

Note from the employer

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Report. 1 - 2 Years Experience Compulsory. | Languages : Hindi, English

What you get

You will be paid ₹15,000 – ₹25,000 per month.

Requirements

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Comfortable with English, Hindi
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, English

Roles and responsibilities

• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant

Job details

• Work location: Mulund West, Mumbai, Maharashtra
• Job type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 5
• Work mode: Work from office

Apply today and take the next step in your career with Ecom Retails Ecommerce Private Limited.