Customer Service Advisor

EPIC Solutions is hiring a Customer Service Advisor in Goregaon West, Mumbai. The pay goes up to ₹35,000/month. There are 30 open positions. Freshers can apply.

Note from the employer

Analyze Market Trends And Provide Tailored Investment Strategies For Clients. Manage Financial Portfolios To Maximize Returns While Minimizing Risks. Offer Ongoing Advice And Maintain Client Relationships For Long-Term Financial Growth. 08 Years Of Experience In Customer Service, Customer Success, Broking, Securities, Mutual Fund, Trading, Wealth.

What we are looking for

• Freshers are welcome to apply
• Education: 12th Pass
• Skills: Complaint handling, Verbal communication, Active listening, Typing speed
• Good English
• Freshers can apply
• Someone patient and calm under pressure

Pay and perks

The salary for this role is ₹20,000 – ₹35,000 per month.

What the job involves

• Log every interaction and its outcome in the support system.
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status.

Job details

• Work location: Goregaon West, Mumbai, Maharashtra
• Work type: Work from office
• Employment type: Full time
• Vacancies: 30
• Shift: 8:00 AM 5:00 PM9:00 AM 6:00 PM11:00 AM 8:00 PM1:00 PM 10:00 PM3:00 PM 12:00 AM 6 days working with 1 rotational week off
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — EPIC Solutions reviews applications regularly.