Customer Care Executive

Start your next role as a Customer Care Executive with Flightgo Express in Sham Nagar, Ludhiana. You can earn up to ₹20,000/month. There are 2 open positions.

In the employer’s words

Communication With Customers Via Email, Whatsapp, And Phone Calls For Solving Courier Complaints. 1 - 2 Years Experience Compulsory. | Type : Inbound, Domestic | Languages : Punjabi, Hindi, English

Your responsibilities

• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails

Salary

Salary: ₹15,000 – ₹20,000 per month, based on skills and experience.

Eligibility

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Comfortable with Domestic, English, Hindi, Inbound, Punjabi
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Domestic
• Languages: Punjabi, Hindi, English

Position details

• Location: Sham Nagar, Ludhiana, Punjab
• Interview: 7:00 pm - 7:30pm | Monday to Saturday
• Employment type: Full time
• Work mode: Work from office
• Vacancies: 2
• Working hours: 10:00 am - 7:30 pm | Monday to Saturday

Ready to start? Upload your resume and apply to Flightgo Express today.