Customer Care Associate

Start your next role as a Customer Care Associate with Fusion Cx Limited in Navi Mumbai, Mumbai. Freshers can apply. The team is filling 30 vacancies. You can earn up to ₹20,000/month.

Employer’s description

Traya Jd*Job Description Customer Service Executive**Position: Customer Service Executive**Employment Type:* Full-Time.*Requirements:*Good Communication Skills (English & Hindi)Freshers And Experienced Candidates Both Can Apply.*Job Responsibilities:* Ability To Handle Customer Interactions Confidently.Outbound Calls.

Your responsibilities

• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• You will escalate complex cases to the right team within the SLA.
• You'll resolve queries and complaints with patience and accuracy.
• You'll follow call scripts and update customers on ticket status.
• Log every interaction and its outcome in the support system

What you get

The salary for this role is ₹15,000 – ₹20,000 per month.

Requirements

• Ideal for freshers starting their career
• Education: 12th Pass
• Comfortable with Hindi and English, Complaint handling, Active listening, Typing speed
• Good English
• Freshers can apply
• You are customer-first and polite

Job at a glance

• Work location: Navi Mumbai, Mumbai, Maharashtra
• Work type: Office-based
• Interview: 10:00 AM - 5:00 PM | Monday to Sunday
• Shift: 10.am-7 p.m
• Job type: Full time
• Openings: 30

If this job suits you, apply now — shortlisted candidates will be contacted by Fusion Cx Limited.