Customer Care Associate

Join Fusion Cx Limited as a Customer Care Associate in Ghansoli, Mumbai. There are 20 open positions. Salary is up to ₹30,000/month. No experience? You can still apply.

Note from the employer

Must Be Flexible To Work Nights, Weekends And Holidays As Scheduled. Good Communication Skills Capable Of Handling Inbound And Outbound Calls Excellent Attendance Record A Minimum Typing Speed Of 35 Words Per Minute Willing To Work On-Site. Embraces Change, Thinks Creatively, And Has A Willingness To Learn. Must Be Confident, Self-Mot.

Salary and benefits

Salary: ₹15,000 – ₹30,000 per month, based on skills and experience.

What the job involves

Your main tasks will be to:

• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• You'll identify upsell opportunities where relevant.
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status

Eligibility

• Open to freshers
• Minimum qualification: 12th Pass
• Skills: Complaint handling, Hindi and English, CRM tools, Typing speed
• Basic English
• Freshers can apply

Quick facts

• Location: Ghansoli, Mumbai, Maharashtra
• Working hours: 9p.mto 8p.m
• Work type: Office-based
• Employment type: Full time
• Openings: 20
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Fusion Cx Limited.