Customer Support Field Executive

Looking for a Customer Support Field Executive role in Chevayur, Kozhikode? G J Multiclave India Pvt Ltd, Palakkad is hiring now. You can earn up to ₹20,000/month. The team is filling 20 vacancies.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity.

Candidate profile

• No prior experience needed — freshers can apply
• Minimum qualification: 12th Pass
• Good knowledge of Hindi and English, Verbal communication, Complaint handling and Active listening
• Male Only
• Basic English
• Freshers can apply

Salary

Compensation: ₹17,000 – ₹20,000 per month.

Key responsibilities

In this role, you will:

• You will resolve queries and complaints with patience and accuracy.
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• You will follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA

Position details

• Job location: Chevayur, Kozhikode, Kerala
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Office-based
• Vacancies: 20
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to G J Multiclave India Pvt Ltd, Palakkad today.