Customer Care Representative

A new Customer Care Representative role is open at Giffyinfotech Pvt Ltd, Rani Bagh, Delhi. 2 candidates will be hired for this role. The pay goes up to ₹18,000/month.

In the employer’s words

Job Description Handle Ndr (Non-Delivery Report) Cases For Failed Deliveries.Check And Analyze The Reason For Non-Delivery (Customer Unavailable, Wrong Address, Refused Order, Etc.).Contact Customers To Confirm Delivery Address, Availability, Or Reschedule Delivery.Coordinate With Delivery Executives And Logistics Teams For Re-Attempt. Languages : Hindi, English

Eligibility

• Open to freshers
• Education: 12th Pass
• Comfortable with English, Hindi
• Female Only
• Good English
• Freshers can apply
• Languages: Hindi, English
• Someone customer-first and calm under pressure

Pay and perks

Salary: ₹12,000 – ₹18,000 per month, based on skills and experience.

What you will do

• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets.
• Handle inbound and outbound customer calls, chats or emails

Job at a glance

• Job location: Rani Bagh, Delhi, Delhi
• Working hours: 9:00 AM - 6:00 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 2
• Work mode: Office-based
• Employment type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Giffyinfotech Pvt Ltd.