Customer Service Manager

Green Touch has an opening for a Customer Service Manager based in Sahakara Nagar, Bengaluru. The pay goes up to ₹70,000/month. There are 2 open positions.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Languages : Hindi, Kannada, English | Preferred Experience In : Real Estate

Day-to-day work

Your main tasks will be to:

• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy.

Salary and benefits

You will be paid ₹35,000 – ₹70,000 per month.

Candidate profile

• 1 to 2 years of experience in a similar role
• Education: Graduate
• Comfortable with English, Hindi, Kannada, Real Estate
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, Kannada, English
• Preferred Experience In: Real Estate
• You are polite and customer-first

Job details

• Work location: Sahakara Nagar, Bengaluru, Karnataka
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 2
• Work type: Office-based
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Green Touch.