Customer Care Executive

Looking for a Customer Care Executive role in Nizampet, Hyderabad? Gunnam Associates is hiring now. Salary is up to ₹25,000/month. The team is filling 5 vacancies.

Note from the employer

Fix Appointments Or Meetings For The Sales Team.Maintain Daily Call Reports And Customer Data In Excel/Crm.Follow Up With Interested Clients Until Closure.Handle Customer Queries Politely And Professionally.Build Strong Relationships With New And Existing Clients.Achieve Monthly Lead Generation / Sales Targets.Coordinate With Internal Teams For Documentation And Process Updates.Required Skills:Good Communication Skills (Telugu / Hindi / English Preferred)Confidence In Calling And Convincing Clientsbasic Computer Knowledgepositive Attitude & Target-Oriented Mindsetexperience In Telecalling/Sales Preferredexperience:02 Years (Freshers Can Also Apply)Salary:As Per Company Standards Incentives. 1 - 2 Years Experience Compulsory. | Type : Sales | Languages : English, Hindi, Telugu

Pay and perks

Salary: ₹20,000 – ₹25,000 per month, based on skills and experience.

What you will do

In this role, you will:

• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails.
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• You will follow call scripts and update customers on ticket status.
• You'll escalate complex cases to the right team within the SLA.

Requirements

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Comfortable with English, Hindi, Sales, Telugu
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Sales
• Languages: English, Hindi, Telugu

Position details

• Job location: Nizampet, Hyderabad, Telangana
• Timings: 09:30 am - 6:30pm | Monday to Saturday
• Job type: Full time
• Vacancies: 5
• Work mode: Work from office
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday

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