Customer Care Associate

Hansa Customer Equity Private Limited has an opening for a Customer Care Associate based in Airoli, Mumbai. The team is filling 30 vacancies. Great for first-time job seekers. Salary is up to ₹20,000/month.

Employer’s description

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. Languages : English

Roles and responsibilities

• Escalate complex cases to the right team within the SLA
• You will follow call scripts and update customers on ticket status.
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• You'll resolve queries and complaints with patience and accuracy.

Pay and perks

The salary for this role is ₹16,000 – ₹20,000 per month.

Requirements

• Freshers are welcome to apply
• 12th Pass or equivalent
• Comfortable with English
• Basic English
• Freshers can apply
• Languages: English
• You are calm under pressure and patient

Position details

• Work location: Airoli, Mumbai, Maharashtra
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Vacancies: 30
• Work type: Work from office

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