Customer Care Associate

Hansa Customer Equity Private Limited is hiring a Customer Care Associate in Airoli, Mumbai. The pay goes up to ₹25,000/month. There are 30 open positions. Great for first-time job seekers.

Employer’s description

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. Languages : English

Eligibility

• Open to freshers
• Minimum qualification: Tenth Pass
• Good knowledge of English
• Good English
• Freshers can apply
• Languages: English
• A customer-first, calm under pressure attitude

Roles and responsibilities

As a Customer Care Associate, your work will include:

• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• You'll identify upsell opportunities where relevant.

What you get

You will be paid ₹18,000 – ₹25,000 per month.

Job at a glance

• Location: Airoli, Mumbai, Maharashtra
• Openings: 30
• Work mode: On-site
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with Hansa Customer Equity Private Limited.