Customer Care Associate

Hansa Customer Equity Private Limited is looking for a Customer Care Associate to join its team in Airoli, Mumbai. You can earn up to ₹20,000/month. There are 20 open positions.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Type : Outbound, Inbound, Domestic | Languages : English

Roles and responsibilities

Here is what a typical day looks like:

• Log every interaction and its outcome in the support system
• You will handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• You will escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status

What you get

The salary for this role is ₹15,000 – ₹20,000 per month.

What we are looking for

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Comfortable with Domestic, English, Inbound, Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Inbound, Domestic
• Languages: English
• Someone polite and patient

Position details

• Location: Airoli, Mumbai, Maharashtra
• Work mode: On-site
• Job type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 20

Ready to start? Upload your resume and apply to Hansa Customer Equity Private Limited today.