Customer Care Associate

Hansa Customer Equity Private Limited has an opening for a Customer Care Associate based in Airoli, Mumbai. Salary is up to ₹18,000/month. The team is filling 20 vacancies. No experience? You can still apply.

In the employer’s words

Rotational Day Shifts-- 6 Days Working-- Rotational Week Offs-- Excellent- Communication- Required- Minimum 6Months To 1 Year Of Experience Into Customer Service-- Freshers Are Also Welcome. Type : Inbound, Domestic, Outbound | Languages : Gujarati, Tamil, Malayalam, Telugu, Bengali, Kannada, Punjabi, English

What we are looking for

• No prior experience needed — freshers can apply
• 12th Pass or equivalent
• Comfortable with Bengali, Domestic, English, Gujarati, Inbound, Kannada, Malayalam, Outbound
• Basic English
• Freshers can apply
• Type: Inbound, Domestic, Outbound
• Languages: Gujarati, Tamil, Malayalam, Telugu, Bengali, Kannada, Punjabi, English
• You are patient and customer-first

Roles and responsibilities

As a Customer Care Associate, your work will include:

• Log every interaction and its outcome in the support system
• You will handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA
• You will follow call scripts and update customers on ticket status.
• Resolve queries and complaints with patience and accuracy
• You will identify upsell opportunities where relevant.

Salary and benefits

You will be paid ₹15,000 – ₹18,000 per month.

Quick facts

• Work location: Airoli, Mumbai, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Vacancies: 20
• Work type: On-site
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Hansa Customer Equity Private Limited.