Customer Care Associate

Join Hansa Customer Equity Private Limited as a Customer Care Associate in Airoli, Mumbai. No experience? You can still apply. You can earn up to ₹16,500/month. The team is filling 30 vacancies.

Employer’s description

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. Type : Domestic, Sales | Languages : English

What you get

Compensation: ₹15,000 – ₹16,500 per month.

Eligibility

• Ideal for freshers starting their career
• Education: Tenth Pass
• Good knowledge of Domestic, English and Sales
• Basic English
• Freshers can apply
• Type: Domestic, Sales
• Languages: English
• Someone calm under pressure and patient

Key responsibilities

As a Customer Care Associate, your work will include:

• You'll meet quality, call-handling and satisfaction targets.
• Resolve queries and complaints with patience and accuracy
• You will handle inbound and outbound customer calls, chats or emails.
• You'll follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA

Position details

• Location: Airoli, Mumbai, Maharashtra
• Openings: 30
• Job type: Full time
• Work mode: Office-based
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Hansa Customer Equity Private Limited today.