Customer Care Associate

Hansa Customer Equity Private Limited is looking for a Customer Care Associate to join its team in Airoli, Mumbai. Salary is up to ₹18,000/month. There are 30 open positions.

Note from the employer

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. Type : Domestic | Languages : Hindi, English

What you get

Compensation: ₹15,000 – ₹18,000 per month.

Requirements

• Open to freshers
• Minimum qualification: Tenth Pass
• Good knowledge of Domestic, English and Hindi
• Basic English
• Freshers can apply
• Type: Domestic
• Languages: Hindi, English

Day-to-day work

• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant

Quick facts

• Location: Airoli, Mumbai, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Work type: On-site
• Openings: 30
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Hansa Customer Equity Private Limited reviews applications regularly.