Customer Care Associate

Start your next role as a Customer Care Associate with Hansa Customer Equity Private Limited in Airoli, Mumbai. 30 candidates will be hired for this role. The pay goes up to ₹24,000/month.

Employer’s description

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. Languages : English

Who can apply

• No prior experience needed — freshers can apply
• Minimum qualification: 12th Pass
• Skills: English
• Good English
• Freshers can apply
• Languages: English
• Someone customer-first and patient

Roles and responsibilities

Here is what a typical day looks like:

• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• You'll log every interaction and its outcome in the support system.

Salary

The salary for this role is ₹18,000 – ₹24,000 per month.

Position details

• Location: Airoli, Mumbai, Maharashtra
• Work type: Office-based
• Vacancies: 30
• Job type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Hansa Customer Equity Private Limited.