Customer Care Associate

Hire My Assistants Kpo Llp is hiring a Customer Care Associate in Goregaon West, Mumbai. 20 candidates will be hired for this role. Salary is up to ₹20,000/month.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. No Calls Or Sales. Non Voice. Type : International | Languages : English

Eligibility

• Open to freshers
• Education: 12th Pass
• Skills: English, International
• Good English
• Freshers can apply
• Type: International
• Languages: English

Salary and benefits

Salary: ₹18,000 – ₹20,000 per month, based on skills and experience.

Day-to-day work

In this role, you will:

• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant.
• Meet quality, call-handling and satisfaction targets

Quick facts

• Location: Goregaon West, Mumbai, Maharashtra
• Interview timings: 11:00 AM - 6:00 PM | Monday to Saturday
• Job type: Full time
• Working hours: Night Shift - 7:00 PM - 4:00 AM // 10:30 PM - 7:30 AM
• Work type: Work from office
• Vacancies: 20

Apply today and take the next step in your career with Hire My Assistants Kpo Llp.