Customer Care Associate

Looking for a Customer Care Associate role in Goregaon West, Mumbai? Hire My Assistants Kpo Llp is hiring now. Salary is up to ₹25,000/month. The team is filling 20 vacancies.

In the employer’s words

Handle Customer Interactions Through Chat And Email, Addressing Queries Efficiently And Professionally. Provide Clear And Accurate Information, Troubleshoot Issues, And Work Toward Timely Resolutions To Ensure A Positive Customer Experience. Maintain Detailed Records Of All Interactions And Escalate Complex Or Unresolved Concerns To The Team. Type : International | Languages : English

Who can apply

• Freshers are welcome to apply
• Education: 12th Pass
• Good knowledge of English and International
• Good English
• Freshers can apply
• Type: International
• Languages: English
• You are polite and customer-first

Salary

The salary for this role is ₹18,000 – ₹25,000 per month.

What you will do

• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• You will resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system

Job details

• Work location: Goregaon West, Mumbai, Maharashtra
• Job type: Full time
• Working hours: Night Shift - 7:00 PM - 4:00 AM // 9:00 PM - 6:00 AM // 10:00 PM - 7:00 AM // 10:30 PM - 7:30 AM
• Vacancies: 20
• Work mode: Office-based
• Interview timings: 11:00 AM - 6:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Hire My Assistants Kpo Llp reviews applications regularly.