Customer Care Executive

Hotel The Clove Leaf is looking for a Customer Care Executive to join its team in Jambuva, Vadodara. The pay goes up to ₹15,000/month. 2 candidates will be hired for this role.

Employer’s description

New Generation Of Lead ,Calling To Catering Agency For Tieup For Room Occupancy,Customer Calling To Take Feedback,Scheduling Anniversary Bookings. Type : Outbound | Marketing | Languages : English, Hindi, Gujarati

Compensation

The salary for this role is ₹12,000 – ₹15,000 per month.

Candidate profile

• Freshers are welcome to apply
• Tenth Pass or equivalent
• Good knowledge of English, Gujarati, Hindi, Marketing and Outbound
• Male Only
• Basic English
• Freshers can apply
• Type: Outbound
• Marketing
• Languages: English, Hindi, Gujarati
• Someone patient and polite

Your responsibilities

As a Customer Care Executive, your work will include:

• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets.
• Handle inbound and outbound customer calls, chats or emails
• You will follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA

Position details

• Location: Jambuva, Vadodara, Gujarat
• Vacancies: 2
• Timings: 09:30 am - 6:30pm | Monday to Saturday
• Work mode: Office-based
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Employment type: Full time

Apply today and take the next step in your career with Hotel The Clove Leaf.