Customer Retention Associate

Icici Lombard General Insurance Co Ltd is hiring a Customer Retention Associate in Vashi, Mumbai. You can earn up to ₹19,000/month. 10 candidates will be hired for this role.

In the employer’s words

Make Outbound Calls To Existing Customers Renew Insurance Policies Of Existing Customers Explain Policy Benefits, Renewal Offers, And Coverage Details Convince Customers And Close Renewals Effectively Achieve Renewal And Retention Targets Update Customer Details And Renewal Status Accurately.

Compensation

Compensation: ₹13,000 – ₹19,000 per month.

Requirements

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Comfortable with Financial products, Customer acquisition, MS Excel, Compliance
• Good English
• Freshers can apply
• A trustworthy, detail-oriented attitude

Key responsibilities

• Manage collections and track overdue accounts
• You'll verify KYC documents and complete application formalities.
• Follow up on applications until disbursal or policy issue
• Comply with RBI/IRDAI guidelines and internal audit norms
• Source and onboard customers for loans, accounts or insurance products
• Explain product features, charges and terms transparently.

Job at a glance

• Job location: Vashi, Mumbai, Maharashtra
• Employment type: Full time
• Work type: Work from office
• Working hours: 10:00 AM - 7:30 PM | Monday to Friday
• Vacancies: 10
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Icici Lombard General Insurance Co Ltd.