Customer Retention Representative

Start your next role as a Customer Retention Representative with Icici Lombard General Insurance Co Ltd in Navi Mumbai, Mumbai. 10 candidates will be hired for this role. You can earn up to ₹19,000/month.

Note from the employer

Outbound Calling & Renewals: Contact Existing Motor, Health, Or General Insurance Policyholders Before Expiry To Pitch Renewal Offers And Secure Timely Payments. Objection Handling: Explain Policy Benefits, Coverage Additions, And Address Customer Concerns Or Pricing Complaints To Prevent Switching. Target Achievement: Meet Daily, Weekly, And Mon. 1 - 2 Years Experience Compulsory. | Languages : English, Hindi

Compensation

You will be paid ₹16,000 – ₹19,000 per month.

What you will do

In this role, you will:

• Cross-sell relevant financial products to existing customers
• You'll verify KYC documents and complete application formalities.
• Follow up on applications until disbursal or policy issue.
• Explain product features, charges and terms transparently.
• Comply with RBI/IRDAI guidelines and internal audit norms
• Source and onboard customers for loans, accounts or insurance products

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Minimum qualification: Graduate
• Good knowledge of English and Hindi
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: English, Hindi
• An ethical, persuasive attitude

Job details

• Work location: Navi Mumbai, Mumbai, Maharashtra
• Job type: Full time
• Openings: 10
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 7:00 PM | Monday to Saturday
• Work type: On-site

Ready to start? Upload your resume and apply to Icici Lombard General Insurance Co Ltd today.