Customer Care Associate

Join Iconix Cinemas as a Customer Care Associate in Thane West, Mumbai. No experience? You can still apply. The pay goes up to ₹15,000/month. The team is filling 10 vacancies.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. Languages : Marathi, Hindi, English

Compensation

You will be paid ₹12,000 – ₹15,000 per month.

What we are looking for

• No prior experience needed — freshers can apply
• Tenth Pass or equivalent
• Good knowledge of English, Hindi and Marathi
• Basic English
• Freshers can apply
• Languages: Marathi, Hindi, English

Day-to-day work

In this role, you will:

• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant

Job at a glance

• Location: Thane West, Mumbai, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: On-site
• Working hours: Fixable shift
• Vacancies: 10
• Employment type: Full time

Interested? Apply now on BetterJobs with your resume — Iconix Cinemas reviews applications regularly.