Customer Care Representative

Ileads Auxiliary Services PVT LTD wants to bring on a Customer Care Representative for its Sector 20 - Gurgaon, Delhi team. There are 25 open positions. The pay goes up to ₹20,000/month.

Note from the employer

We Are Looking For A Dynamic And Clear-Speaking *Customer Support Associate* To Join Our Voice Support Team. In This Role, You Will Be The Direct Line Of Communication For Our Customers, Handling Inbound And Outbound Calls. Your Goal Will Be To Actively Listen, Resolve Queries Efficiently, And Deliver An Excellent Over-The-Phone Experience. Type : Outbound, Sales, Inbound, Domestic | Languages : English, Punjabi, Marathi, Malayalam, Gujarati, Tamil, Telugu, Bengali, Kannada, Punjabi, Hindi, English

Candidate profile

• Open to freshers
• 12th Pass or equivalent
• Comfortable with Bengali, Domestic, English, Gujarati, Hindi, Inbound, Kannada, Malayalam
• Good English
• Freshers can apply
• Type: Outbound, Sales, Inbound, Domestic
• Languages: English, Punjabi, Marathi, Malayalam, Gujarati, Tamil, Telugu, Bengali, Kannada, Punjabi, Hindi, English
• You are patient and customer-first

What you will do

Here is what a typical day looks like:

• Handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA
• You will resolve queries and complaints with patience and accuracy.
• You'll identify upsell opportunities where relevant.
• You'll log every interaction and its outcome in the support system.
• Meet quality, call-handling and satisfaction targets

Pay and perks

The salary for this role is ₹15,000 – ₹20,000 per month.

Job details

• Work location: Sector 20 - Gurgaon, Delhi, Delhi
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Openings: 25
• Work mode: On-site

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