Assistant Operations Manager

Join Imarque Solutions Pvt. Ltd as an Assistant Operations Manager in Agarkar Nagar, Pune. 2 candidates will be hired for this role. The pay goes up to ₹27,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Basic Excel, Advanced Excel | Skills Needed : Email

Salary

Salary: ₹20,000 – ₹27,000 per month, based on skills and experience.

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Comfortable with Advanced Excel, Basic Excel, Email
• Basic English
• 1 - 2 Years Experience Compulsory.
• Basic Excel, Advanced Excel
• Skills Needed: Email
• You are calm under pressure and polite

What you will do

• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails.
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets

Quick facts

• Location: Agarkar Nagar, Pune, Maharashtra
• Work mode: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 2
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time

Interested? Apply now on BetterJobs with your resume — Imarque Solutions Pvt. Ltd reviews applications regularly.