Customer Care Associate

IndoHR Services has an opening for a Customer Care Associate based in Andheri East, Mumbai. The team is filling 30 vacancies. You can earn up to ₹22,000/month.

In the employer’s words

Manage Customer Interactions Via Call ,Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Type : Inbound, International, Domestic, Outbound, Sales, Mutual Funds | Languages : English | Preferred Experience In : Real Estate

What you get

The salary for this role is ₹19,000 – ₹22,000 per month.

Key responsibilities

Here is what a typical day looks like:

• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails

Candidate profile

• 1–2 years of relevant experience
• Education: Graduate
• Comfortable with Domestic, English, Inbound, International, Mutual Funds, Outbound, Real Estate, Sales
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, International, Domestic, Outbound, Sales, Mutual Funds
• Languages: English
• Preferred Experience In: Real Estate
• You are polite and patient

Job at a glance

• Location: Andheri East, Mumbai, Maharashtra
• Vacancies: 30
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with IndoHR Services.