Customer Care Associate

Looking for a Customer Care Associate role in Vile Parle East, Mumbai? IndoHR Services is hiring now. There are 30 open positions. Salary is up to ₹22,000/month.

In the employer’s words

Manage Customer Interactions Via Call Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. 5 Day Working 2 Rotational Off Minimum 6 Month Experience Salary 18K To 22K Inhand With Excellent Coms Immediate Joiner. 1 - 2 Years Experience Compulsory. | Type : Inbound, Domestic, Outbound, International, Sales, Mutual Funds | Languages : English | Preferred Experience In : Real Estate

Pay and perks

Compensation: ₹18,000 – ₹22,000 per month.

Candidate profile

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of Domestic, English, Inbound, International, Mutual Funds, Outbound, Real Estate and Sales
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Domestic, Outbound, International, Sales, Mutual Funds
• Languages: English
• Preferred Experience In: Real Estate
• Someone patient and polite

What you will do

• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails

Job details

• Job location: Vile Parle East, Mumbai, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 30
• Employment type: Full time

Ready to start? Upload your resume and apply to IndoHR Services today.