Call Quality Analyst

Looking for a Call Quality Analyst role in Navi Mumbai, Mumbai? Inventevo Infotech Private Limited is hiring now. 10 candidates will be hired for this role. You can earn up to ₹32,000/month.

Note from the employer

Hiring Quality Analyst (International Bpo | Night Shift Only)We Are Looking For A Quality Analyst For Our International Bpo Process. The Role Includes Monitoring And Auditing Calls, Analyzing Agent Performance, Identifying Quality Gaps, Ensuring Process Compliance, And Providing Constructive Feedback To Improve Team Performance. 1 - 2 Years Experience Compulsory. | Basic Excel, Manage Operations

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Skills: Basic Excel, Manage Operations
• Good English
• Night shift
• 1 - 2 Years Experience Compulsory.
• Basic Excel, Manage Operations

Your responsibilities

Your main tasks will be to:

• Record visits, calls and orders in the CRM or daily report
• Share market and competitor feedback with the team
• Prepare quotations and close deals with decision makers
• You'll achieve monthly sales and collection targets.
• Identify and approach new customers in the assigned territory

Salary and benefits

Compensation: ₹18,000 – ₹32,000 per month.

Job details

• Location: Navi Mumbai, Mumbai, Maharashtra
• Job type: Full time
• Work mode: Office-based
• Interview timings: 8:30 PM - 10:00 PM | Monday to Friday
• Vacancies: 10
• Working hours: 8:30 PM - 5:00 AM | Monday to Friday

If this job suits you, apply now — shortlisted candidates will be contacted by Inventevo Infotech Private Limited.