Senior Executive

Kamath Natural Ice Creams wants to bring on a Senior Executive for its HSR Layout, Bengaluru team. You can earn up to ₹22,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory.

Candidate profile

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Comfortable with Typing speed, Complaint handling, CRM tools, Active listening
• Basic English
• 1 - 2 Years Experience Compulsory.

Compensation

You will be paid ₹22,000 per month.

What you will do

• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets

Job at a glance

• Location: HSR Layout, Bengaluru, Karnataka
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Work mode: Work from office
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 1

Interested? Apply now on BetterJobs with your resume — Kamath Natural Ice Creams reviews applications regularly.