Customer Care Associate

A new Customer Care Associate role is open at Khushi Sunny khutia (CAREERVALUES), Thane West, Mumbai. Salary is up to ₹16,000/month. The team is filling 15 vacancies.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Type : Domestic, Inbound, Sales, Outbound | Languages : Hindi, English

What we are looking for

• 1–2 years of relevant experience
• Graduate or equivalent
• Comfortable with Domestic, English, Hindi, Inbound, Outbound, Sales
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic, Inbound, Sales, Outbound
• Languages: Hindi, English
• A polite, patient attitude

Salary and benefits

You will be paid ₹12,000 – ₹16,000 per month.

Your responsibilities

Here is what a typical day looks like:

• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails

Position details

• Job location: Thane West, Mumbai, Maharashtra
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Vacancies: 15
• Work mode: Work from office

If this job suits you, apply now — shortlisted candidates will be contacted by Khushi Sunny khutia (CAREERVALUES).