Customer Care Executive

Join Lot Mobiles Private Limited (Lot Mobiles Pvt Ltd) as a Customer Care Executive in Madhapur, Hyderabad. 3 candidates will be hired for this role. You can earn up to ₹18,000/month.

In the employer’s words

Attend Customer Calls, Emails, And Walk-In Inquiries.Provide Information About Mobile Phones, Accessories, Offers, And Services.Resolve Customer Complaints And Service-Related Issues Promptly.Assist Customers With Product Usage, Troubleshooting, And Warranty Claims.Coordinate With Service Centers And Internal Teams For Issue Resolution. 1 - 2 Years Experience Compulsory. | Languages : Telugu, Hindi, English

Your responsibilities

In this role, you will:

• You will handle inbound and outbound customer calls, chats or emails.
• You will follow call scripts and update customers on ticket status.
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA

Skills and qualifications

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Good knowledge of English, Hindi and Telugu
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Telugu, Hindi, English
• Someone polite and customer-first

What you get

The salary for this role is ₹15,000 – ₹18,000 per month.

Quick facts

• Work location: Madhapur, Hyderabad, Telangana
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 3
• Work mode: Office-based
• Shift: 10 AM - 7:30 PM | Monday to Saturday
• Job type: Full time

Interested? Apply now on BetterJobs with your resume — Lot Mobiles Private Limited (Lot Mobiles Pvt Ltd) reviews applications regularly.