Call Quality Analyst

A new Call Quality Analyst role is open at Macherbs, Kalkaji, Delhi. The pay goes up to ₹22,000/month. There are 2 open positions.

Employer’s description

Key Responsibilities:Monitor And Audit Outbound/Inbound Sales Calls On A Daily Basisevaluate Calls Based On Predefined Quality Parameters And Scorecardsensure Adherence To Company Policies, Sales Scripts, And Compliance Guidelinesidentify Areas Of Improvement In Agent Performance (Communication, Pitching, Objection Handling, Closing). 1 - 2 Years Experience Compulsory. | Basic Excel

Salary

You will be paid ₹10,000 – ₹22,000 per month.

What the job involves

Here is what a typical day looks like:

• You'll build long-term relationships with existing clients.
• Share market and competitor feedback with the team
• Record visits, calls and orders in the CRM or daily report
• Follow up on leads and convert them into sales

What we are looking for

• 1–2 years of relevant experience
• Education: 12th Pass
• Comfortable with Basic Excel
• Basic English
• 1 - 2 Years Experience Compulsory.
• Basic Excel
• A target-driven, persuasive attitude

Position details

• Job location: Kalkaji, Delhi, Delhi
• Openings: 2
• Employment type: Full time
• Work type: Work from office
• Interview: 11:00 AM - 5:00 PM | Monday to Saturday
• Timings: 10:00 AM - 7:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Macherbs.