Call Quality Analyst

Quicksort Solutions Private Limited has an opening for a Call Quality Analyst based in Sukhdev Vihar, Delhi. 5 candidates will be hired for this role. Salary is up to ₹32,000/month.

Employer’s description

Conduct Quality Audits Of Customer Service Interactions, Loan Processing Calls, Collaborate With Customer Support, Collections, And Operations Teams To Implement Process Improvements That Enhance Customer Experience. Identify Compliance Gaps And Escalate Risks Or Irregularities In Line With Audit Protocols. 1 - 2 Years Experience Compulsory. | Languages : Tamil, Telugu, Kannada, Marathi, English

Who can apply

• 1 to 2 years of experience in a similar role
• Minimum qualification: Graduate
• Good knowledge of English, Kannada, Marathi, Tamil and Telugu
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Tamil, Telugu, Kannada, Marathi, English
• Someone target-driven and persuasive

Compensation

Compensation: ₹28,000 – ₹32,000 per month.

Key responsibilities

Your main tasks will be to:

• You will build long-term relationships with existing clients.
• Record visits, calls and orders in the CRM or daily report.
• You will achieve monthly sales and collection targets.
• Follow up on leads and convert them into sales
• Explain products and offers clearly and handle objections
• Prepare quotations and close deals with decision makers

Position details

• Location: Sukhdev Vihar, Delhi, Delhi
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Work from office
• Job type: Full time
• Openings: 5
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Quicksort Solutions Private Limited.