Team Leader

Megaaopes Solutions has an opening for a Team Leader based in Chikka Banaswadi, Bengaluru. There are 2 open positions. The pay goes up to ₹32,000/month.

Employer’s description

We Are Looking For A Highly Motivated And Skilled Team Leader To Oversee, Guide, And Manage A Team Of Employees To Ensure Operational Efficiency And The Achievement Of Team Goals. The Team Leader Will Be Responsible For Setting Performance Objectives, Providing Coaching, Conducting Regular Evaluations, And Maintaining A Positive, Productive Work. 1 - 2 Years Experience Compulsory. | Languages : English, Hindi, Kannada

Your responsibilities

• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA.

Who can apply

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Comfortable with English, Hindi, Kannada
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: English, Hindi, Kannada

Compensation

The salary for this role is ₹25,000 – ₹32,000 per month.

Position details

• Location: Chikka Banaswadi, Bengaluru, Karnataka
• Openings: 2
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office
• Job type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Megaaopes Solutions.