Chat Support Executive

Mrignayani-The Ethnic Store is hiring a Chat Support Executive in Gomti Nagar, Lucknow. Salary is up to ₹20,000/month. The team is filling 2 vacancies.

Employer’s description

We Are Looking For A Chat Sales Support Executive Female In Mrignandini For The Lucknow Store To Manage Customer Conversations On Whatsapp And Other Messaging Platforms, Convert Enquiries Into Sales, And Ensure A Seamless Customer Experience Aligned With The Brands Voice And Values. The Role Requires Excellent Written & Spoken English. 1 - 2 Years Experience Compulsory. | Type : International, Domestic, Sales | Languages : Hindi, English

Key responsibilities

• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system

Compensation

Salary: ₹16,000 – ₹20,000 per month, based on skills and experience.

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Graduate or equivalent
• Comfortable with Domestic, English, Hindi, International, Sales
• Female Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: International, Domestic, Sales
• Languages: Hindi, English
• Someone customer-first and patient

Position details

• Location: Gomti Nagar, Lucknow, Uttar Pradesh
• Openings: 2
• Interview timings: 11:30 AM - 5:00 PM | Monday to Saturday
• Job type: Full time
• Work type: Office-based
• Working hours: 10:30 AM - 7:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Mrignayani-The Ethnic Store.