Customer Service Team Lead

Mspire Ventures Private Limited has an opening for a Customer Service Team Lead based in Okhla, Delhi. You can earn up to ₹25,000/month. The team is filling 10 vacancies.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Type : Inbound | Languages : Hindi, English

Skills and qualifications

• 2+ years of experience in a similar role
• Education: Graduate
• Good knowledge of English, Hindi and Inbound
• Female Only
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Inbound
• Languages: Hindi, English
• You are patient and calm under pressure

What the job involves

Here is what a typical day looks like:

• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• You'll meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system
• You will escalate complex cases to the right team within the SLA.

Salary

Salary: ₹20,000 – ₹25,000 per month, based on skills and experience.

Position details

• Work location: Okhla, Delhi, Delhi
• Working hours: 9:30 AM - 6:00 PM | Monday to Saturday
• Work mode: Work from office
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 10

Interested? Apply now on BetterJobs with your resume — Mspire Ventures Private Limited reviews applications regularly.