Customer Service Team Lead

Offshoot Agency Pvt Ltd is looking for a Customer Service Team Lead to join its team in Sector 15 - Noida, Delhi. You can earn up to ₹25,000/month. There are 5 open positions.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Languages : Hindi, English

Salary and benefits

You will be paid ₹20,000 – ₹25,000 per month.

What the job involves

• Log every interaction and its outcome in the support system
• You will identify upsell opportunities where relevant.
• Handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets
• You will escalate complex cases to the right team within the SLA.

Who can apply

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Comfortable with English, Hindi
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, English
• A patient, polite attitude

Job details

• Work location: Sector 15 - Noida, Delhi, Delhi
• Openings: 5
• Work mode: Office-based
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Offshoot Agency Pvt Ltd.