Customer Service Team Lead

A new Customer Service Team Lead role is open at Wheelseye Technology India Private Limited, Sector 48 - Gurgaon, Delhi. The team is filling 2 vacancies. Salary is up to ₹35,000/month.

In the employer’s words

Manage And Lead The Customer Care Team Handling Logistics And Shipment-Related Queries.Monitor Daily Operations Of Customer Support Activities. Control Attrition, Manage Shrinkage, And Drive Operational Efficiencyresolve Customer Complaints Related To Delivery, Shipment Delays, And Tracking Issues. Ensure Timely Response To Customers Via Call,Email. 1 - 2 Years Experience Compulsory. | Languages : Hindi, English

Eligibility

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Comfortable with English, Hindi
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, English
• Someone calm under pressure and polite

What you will do

As a Customer Service Team Lead, your work will include:

• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets

What you get

Salary: ₹20,000 – ₹35,000 per month, based on skills and experience.

Position details

• Location: Sector 48 - Gurgaon, Delhi, Delhi
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: Rotational shift
• Job type: Full time
• Openings: 2
• Work type: On-site

Click Apply to send your profile to Wheelseye Technology India Private Limited. It takes less than a minute.