Customer Support Officer

Looking for a Customer Support Officer role in Sector 4 - Gurgaon, Delhi? Navodayan Proptech Private Limited (Xpertarc) is hiring now. 2 candidates will be hired for this role. The pay goes up to ₹18,000/month.

Employer’s description

Handle Support Functions Like Data Entry, Record Management, And Report Preparation. Ensure Efficient Documentation And Maintain Workflow Accuracy. Assist Front-Line Teams By Managing Behind-The-Scenes Operations. 1 - 2 Years Experience Compulsory. | > 30 WPM Typing Speed, Basic Excel, Advanced Excel, MS Word | Skills Needed : Email

Skills and qualifications

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of > 30 Wpm Typing Speed, Advanced Excel, Basic Excel, Email and Ms Word
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• > 30 WPM Typing Speed, Basic Excel, Advanced Excel, MS Word
• Skills Needed: Email
• Someone patient and polite

What the job involves

Your main tasks will be to:

• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• You will follow call scripts and update customers on ticket status.
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system

Compensation

The salary for this role is ₹12,000 – ₹18,000 per month.

Job at a glance

• Work location: Sector 4 - Gurgaon, Delhi, Delhi
• Timings: 9:00 AM - 6:00 PM | Monday to Saturday
• Work mode: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 2
• Employment type: Full time

Ready to start? Upload your resume and apply to Navodayan Proptech Private Limited (Xpertarc) today.