Customer Support Officer

United Healthcare has an opening for a Customer Support Officer based in Janak Puri, Delhi. There are 2 open positions. Freshers can apply. The pay goes up to ₹20,000/month.

Employer’s description

Handling Customer Queries, Giving Accurate Information, Resolving Complaints, Maintaining Polite Communication, Updating Support Records, Following Service Guidelines, Coordinating With Team For Solutions, Ensuring Quick Response Time, And Maintaining Customer Satisfaction.

Candidate profile

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Skills: Active listening, Complaint handling, Typing speed, Verbal communication
• Female Only
• Basic English
• Freshers can apply
• A polite, customer-first attitude

Pay and perks

Compensation: ₹10,000 – ₹20,000 per month.

What you will do

In this role, you will:

• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• You will resolve queries and complaints with patience and accuracy.

Job details

• Location: Janak Puri, Delhi, Delhi
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: On-site
• Openings: 2
• Job type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by United Healthcare.