Call Quality Analyst

Nex-Gen is hiring a Call Quality Analyst in HBR Layout, Bengaluru. You can earn up to ₹28,000/month. 3 candidates will be hired for this role.

Note from the employer

Listen To Recorded Or Live Customer Calls To Assess Agent Performance.Grade Calls Using A Standard Scorecard Based On Tone, Accuracy, Empathy, And Problem-Solving.Meet With Agents To Share Clear, Helpful Coaching Tips.Lead Alignment Sessions With Team Leaders To Keep Scoring Fair And Consistent. 1 - 2 Years Experience Compulsory. | Type : Domestic | Languages : Malayalam, Tamil, Telugu, Kannada, Hindi, English

Skills and qualifications

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of Domestic, English, Hindi, Kannada, Malayalam, Tamil and Telugu
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic
• Languages: Malayalam, Tamil, Telugu, Kannada, Hindi, English
• A persuasive, self-motivated attitude

What the job involves

• Follow up on leads and convert them into sales
• Record visits, calls and orders in the CRM or daily report.
• You'll build long-term relationships with existing clients.
• You will achieve monthly sales and collection targets.
• Explain products and offers clearly and handle objections
• Identify and approach new customers in the assigned territory

Pay and perks

The salary for this role is ₹26,000 – ₹28,000 per month.

Position details

• Work location: HBR Layout, Bengaluru, Karnataka
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 3
• Job type: Full time
• Work type: Office-based
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

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