Chat Process Executive

Start your next role as a Chat Process Executive with Nextgen HR services in Brookefield, Bengaluru. You can earn up to ₹24,000/month. There are 10 open positions.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Type : Inbound, International | Languages : English, Hindi

Your responsibilities

As a Chat Process Executive, your work will include:

• Identify upsell opportunities where relevant.
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status

Eligibility

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Good knowledge of English, Hindi, Inbound and International
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, International
• Languages: English, Hindi

Pay and perks

Compensation: ₹20,000 – ₹24,000 per month.

Job details

• Location: Brookefield, Bengaluru, Karnataka
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 10
• Work type: Office-based
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Nextgen HR services.