Call Quality Analyst

Nextus Global Services Pvt. Ltd. is looking for a Call Quality Analyst to join its team in Kalyan West, Mumbai. There are 3 open positions. The pay goes up to ₹40,000/month.

In the employer’s words

Monitor And Evaluate Calls For Quality And Compliance. Maintain And Calibrate Qa Scorecards With Operations And Clientsanalyze Quality Trends And Share Actionable Insights. Partner With Ops And Training On Coaching And Improvement Plans. Prepare And Present Quality Reports,Strong Qa Framework And Bpo Process Knowledge.Communications, Coaching Skill. 1 - 2 Years Experience Compulsory.

Compensation

You will be paid ₹30,000 – ₹40,000 per month.

Roles and responsibilities

As a Call Quality Analyst, your work will include:

• Identify and approach new customers in the assigned territory
• Record visits, calls and orders in the CRM or daily report
• Achieve monthly sales and collection targets
• Prepare quotations and close deals with decision makers.

Skills and qualifications

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Skills: Local market knowledge, Negotiation, Target achievement, Presentation
• Good English
• 1 - 2 Years Experience Compulsory.
• Someone confident and persuasive

Job details

• Job location: Kalyan West, Mumbai, Maharashtra
• Vacancies: 3
• Interview: 10:00 AM - 7:00 PM | Monday to Saturday
• Job type: Full time
• Shift: 8:00 PM - 5:00 PM | Monday to Friday
• Work mode: On-site

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