Telecaller

NPS Provision Store is looking for a Telecaller to join its team in Tumkur Road, Bengaluru. No experience? You can still apply. You can earn up to ₹11,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Candidate profile

• Ideal for freshers starting their career
• Education: 12th Pass
• Good knowledge of Typing speed, CRM tools, Complaint handling and Verbal communication
• Basic English
• Freshers can apply
• A polite, customer-first attitude

Compensation

Compensation: ₹10,000 – ₹11,000 per month.

Key responsibilities

In this role, you will:

• You'll log every interaction and its outcome in the support system.
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• You'll handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA

Job at a glance

• Work location: Tumkur Road, Bengaluru, Karnataka
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Work from office
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 1

Ready to start? Upload your resume and apply to NPS Provision Store today.