Customer Service Coordinator

Omindo Auto Machines Pvt Ltd wants to bring on a Customer Service Coordinator for its East Marredpally, Hyderabad team. 2 candidates will be hired for this role. The pay goes up to ₹25,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Languages : Telugu, Hindi, English

Roles and responsibilities

• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets.
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system

Skills and qualifications

• 1–2 years of relevant experience
• Graduate or equivalent
• Skills: English, Hindi, Telugu
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Telugu, Hindi, English
• A patient, calm under pressure attitude

Pay and perks

Compensation: ₹18,000 – ₹25,000 per month.

Position details

• Job location: East Marredpally, Hyderabad, Telangana
• Vacancies: 2
• Work type: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time

Interested? Apply now on BetterJobs with your resume — Omindo Auto Machines Pvt Ltd reviews applications regularly.