Customer Service Coordinator

Omindo Auto Machines Pvt Ltd is looking for a Customer Service Coordinator to join its team in East Marredpally, Hyderabad. The team is filling 2 vacancies. You can earn up to ₹25,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Languages : Hindi, English, Telugu

Your responsibilities

As a Customer Service Coordinator, your work will include:

• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy

Candidate profile

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Good knowledge of English, Hindi and Telugu
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, English, Telugu
• You are calm under pressure and patient

Salary

You will be paid ₹15,000 – ₹25,000 per month.

Job at a glance

• Location: East Marredpally, Hyderabad, Telangana
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 2
• Employment type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: On-site

Interested? Apply now on BetterJobs with your resume — Omindo Auto Machines Pvt Ltd reviews applications regularly.