Customer Care Associate

Platinumone Business Services Limited is looking for a Customer Care Associate to join its team in Thane, Mumbai. Freshers can apply. 5 candidates will be hired for this role. The pay goes up to ₹35,000/month.

In the employer’s words

Answer Customer Calls, Emails, And Chat Inquiriesresolve Customer Complaints And Issues Effectivelyprovide Accurate Information About Products And Servicesmaintain Customer Records And Update Databasesescalate Complex Issues To The Concerned Departmentfollow Up With Customers Regarding Pending Issuesachieve Customer Satisfaction And Service. Type : Inbound, Domestic, Outbound | Languages : Hindi, English

Key responsibilities

Here is what a typical day looks like:

• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• You will follow call scripts and update customers on ticket status.
• You will meet quality, call-handling and satisfaction targets.

Pay and perks

Compensation: ₹20,000 – ₹35,000 per month.

Eligibility

• Ideal for freshers starting their career
• Education: 12th Pass
• Comfortable with Domestic, English, Hindi, Inbound, Outbound
• Basic English
• Freshers can apply
• Type: Inbound, Domestic, Outbound
• Languages: Hindi, English
• Someone polite and calm under pressure

Position details

• Location: Thane, Mumbai, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Work mode: Work from office
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 5

Interested? Apply now on BetterJobs with your resume — Platinumone Business Services Limited reviews applications regularly.