Customer Care Representative

Start your next role as a Customer Care Representative with Policybazaar Insurance Brokers Private Limited in Sector 44 - Gurgaon, Delhi. Freshers can apply. The pay goes up to ₹25,000/month. There are 20 open positions.

In the employer’s words

Responsibilities:- Handle Customer Inquiries Via Phone, Email, And Chat.- Provide Detailed Information About Our Products And Services.- Assist Customers In Making Informed Decisions About Their Insurance Needs.- Maintain Accurate Records Of Customer Interactions And Transactions.- Resolve Customer Complaints In A Professional And Timely.

Day-to-day work

Here is what a typical day looks like:

• Identify upsell opportunities where relevant
• You will meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status.
• You'll escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails

Eligibility

• Open to freshers
• 12th Pass or equivalent
• Comfortable with Verbal communication, Typing speed, Active listening, Complaint handling
• Good English
• Freshers can apply
• You are customer-first and polite

What you get

Salary: ₹17,000 – ₹25,000 per month, based on skills and experience.

Job at a glance

• Work location: Sector 44 - Gurgaon, Delhi, Delhi
• Employment type: Full time
• Interview timings: Monday to Saturday | No Virtual Interview only face to face interview
• Timings: 10 AM - 7 PM | Monday to Saturday
• Openings: 20
• Work type: On-site

Interested? Apply now on BetterJobs with your resume — Policybazaar Insurance Brokers Private Limited reviews applications regularly.