Customer Care Associate

Power Print Cartridges Private Limited (Power Print Cartridges Pvt Ltd) wants to bring on a Customer Care Associate for its Kandivali East, Mumbai team. Salary is up to ₹22,000/month. There are 2 open positions.

Note from the employer

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. More Than 2 Years Experience Compulsory.

Eligibility

• At least 2 years of relevant experience
• Graduate or equivalent
• Comfortable with Verbal communication, Complaint handling, Hindi and English, CRM tools
• Basic English
• More Than 2 Years Experience Compulsory.
• You are customer-first and calm under pressure

Day-to-day work

In this role, you will:

• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA

Salary and benefits

Compensation: ₹15,000 – ₹22,000 per month.

Quick facts

• Job location: Kandivali East, Mumbai, Maharashtra
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 2
• Work type: Work from office
• Employment type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Power Print Cartridges Private Limited (Power Print Cartridges Pvt Ltd).