Telecaller

Prakash Sen wants to bring on a Telecaller for its Shivaji Nagar, Bengaluru team. The pay goes up to ₹12,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Compensation

You will be paid ₹10,000 – ₹12,000 per month.

Eligibility

• Open to freshers
• 12th Pass or equivalent
• Comfortable with Complaint handling, Active listening, Typing speed, Hindi and English
• Basic English
• Freshers can apply
• You are polite and patient

What you will do

• Identify upsell opportunities where relevant.
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails

Job details

• Job location: Shivaji Nagar, Bengaluru, Karnataka
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office
• Employment type: Full time

Apply today and take the next step in your career with Prakash Sen.