Customer Support Engineer

A new Customer Support Engineer role is open at Reliance Retail Limited, Pawna Nagar, Pune. No experience? You can still apply. Salary is up to ₹13,700/month.

Note from the employer

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders.

Key responsibilities

As a Customer Support Engineer, your work will include:

• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• You'll handle inbound and outbound customer calls, chats or emails.
• Identify upsell opportunities where relevant.

Candidate profile

• No prior experience needed — freshers can apply
• Minimum qualification: Graduate
• Good knowledge of Complaint handling, Active listening, Typing speed and CRM tools
• Basic English
• Freshers can apply
• You are polite and customer-first

What you get

You will be paid ₹13,700 per month.

Job at a glance

• Location: Pawna Nagar, Pune, Maharashtra
• Vacancies: 1
• Work type: Office-based
• Job type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Click Apply to send your profile to Reliance Retail Limited. It takes less than a minute.